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RETURN POLICY

We will accept returns under the following conditions:

• All returns must have prior authorization from PhotoFrost with a valid RA number
• Hardware items must be returned in new saleable condition to be eligible for full refund less shipping costs. All original accessories & packaging must be included.
• Software items must also be returned in saleable condition. Evidence of abuse, tampering or indication of software piracy will disqualify eligibility.
• Consumable items must be reported within 10 days of purchase. Consumables must be handled & stored in compliance with manufacturer's recommendation.
• Items must be returned within 30 days of purchase.

Defective items under warranty period will be handled as follows:

• Hardware concerns require contact with the hardware manufacturer. Replacement or repair will defer to the manufacturer's warranty.
• If a hardware item is returned to PhotoFrost and must be forwarded to the authorized manufacturer repair center the customer will be responsible for any shipping charges incurred.
• Under no circumstances is PhotoFrost responsible for international shipping costs.
• Software will be replaced by PhotoFrost or in-house credit will be issued.
• Consumable items, if handled & stored properly will be replaced by PhotoFrost or in-house credit will be issued. Due to the perishable nature of consumables no credit can be issued without proper inspection & approval by PhotoFrost.

All returned items will be inspected by PhotoFrost for compliance. Refund, replacement or in-house credit will be issued at the discretion of PhotoFrost within 30 days of receipt of return.

Items returned without proper authorization may not be eligible for credit or refund, at the discretion of PhotoFrost.
A 20% resocking fee may be applied.